Many pundits are predicting that as the US emerges from its worst economic contraction since the Great Depression, business will bounce back with minimal new hires.  One of the primary ways that businesses grow their productivity without hiring more employees is to use information technology to automate processes that used to be done by real people.  But if the economy is still weak and the organization isn’t growing, that means life actually gets harder for those of us in IT because we’re being asked to deliver great returns to the company without allowing us to hire more people to get … [Read more...]